Ultra’s proven service approach and expertise include:
Advanced Tactical Systems’ field support engineers assist customers in installation and on-site testing of new and upgraded systems at customer locations throughout the world. They continue that support through the Advanced Tactical Systems’ technical support line, e-mail support and a complete training program.
Hardware and software support
Advanced Tactical Systems (ATS) provides hardware spare parts and software support for products delivered, in accordance with specific prior arrangements. ATS field support engineers respond quickly to customer requests for technical information, spare parts or on-site assistance in upgrading or maintaining their systems.
Internet product support
ATS offers customers support through the Internet. Clients may e-mail Software Trouble Reports (STRs) to Customer Support.
ATS offers training courses for operators and maintenance personnel. Utilizing instructor-led, computer-based simulations and hands-on simulation exercises, students learn all aspects of operation and configuration of hardware and software. Basic courses are one week in duration, but their modular design permits them to be tailored to meet customers’ needs. Training is conducted at the ATS facility in Austin or at customer sites and other locations worldwide.